Due to the nature of our products, all sales are final.

Nugenyx supplies research-grade peptides and bio-compounds that require strict handling, storage, and chain-of-custody standards. For this reason, we are unable to accept returns or offer refunds once an order has been shipped.

An exception is made only if an order arrives damaged, incorrect, or compromised in transit. In such cases, customers must notify us within 48 hours of delivery, including photographic evidence of the issue, so we can assess and resolve it appropriately.

Standard shipping typically takes 1-2 business days in the uk. 10 days in Europe and other international locations. Please get in contact if you have questions on a specific location.

No. All Nugenyx products are supplied strictly for laboratory research and scientific investigation only.

They are not intended for human or veterinary use, nor for diagnosis, treatment, cure, or prevention of any disease. Customers are responsible for ensuring appropriate use within controlled research settings.

Laws and regulations governing peptides and research compounds vary by country and jurisdiction.

By placing an order with Nugenyx, customers confirm that they have reviewed and understand the legal status of the products they are purchasing within their country, including any importation, customs, or regulatory requirements. Nugenyx cannot provide legal advice and does not assume responsibility for regulatory compliance outside the UK.

Yes, we ship internationally. However, international orders are placed at the customer’s own risk.

Once an order has been dispatched, Nugenyx cannot be held responsible for delays, inspections, seizures, or refusals by customs or regulatory authorities. Customers are responsible for understanding and complying with import regulations in their destination country.

All Nugenyx products undergo independent third-party testing to verify purity, identity, and integrity.

Where applicable, Certificates of Analysis (CoAs) are made available to customers. Our testing protocols are designed to meet the expectations of professional research environments and to ensure consistency across batches.

Storage requirements vary depending on the compound.

General guidance is provided for each product, but customers are responsible for ensuring appropriate storage conditions consistent with laboratory best practices. Improper storage may compromise compound stability and integrity.

No. Nugenyx does not provide medical, clinical, or therapeutic advice.

Any information provided on this website is for educational and informational purposes only, based on publicly available research. Customers are responsible for designing and conducting their own research protocols in accordance with applicable regulations.

Some products may be temporarily unavailable due to testing cycles, quality controls, or supply constraints.

You can pre-order so as soon as the product is available it will be shipped to you - it is rare that this will be over 7 days.